Frequently Asked Banking Questions
Q: Are my deposit accounts FDIC insured?
A: Yes! The standard deposit insurance amount is $250,000 per depositor for each account ownership category. For more information visit https://www.fdic.gov/deposit/deposits/.
Q: How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact the Social Security Administration with this information to sign up for direct deposit.
Q: Can I get information about my account by phone?
A: Yes! You can contact our Customer Service Representatives during business hours at 812-234-4864. You may also access your account by telephone 24 hours a day at 877-611-3880 using your Personal Identification Number (PIN - also known as the last 4 digits of the primary account holders social security number), a touch tone phone and your account numbers.
Q: Is interest paid on my checking account?
A: On certain account types. If you want a checking account that pays a market rate of interest, consider our Now Checking accounts.
Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit, ATMs and electronic banking, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.
Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.
Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs, Mobile Deposit or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q: When do I have access to use Internet Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!