At Terre Haute Savings Bank, we are committed to helping you with identity fraud. The most important thing you can do is report any suspicious or unauthorized activity immediately. Prompt notification can help limit your potential exposure to fraud.
If you believe you have been a victim of identity theft or identity fraud, please alert Terre Haute Savings Bank immediately. You may reach us between 8 a.m. and 6 p.m. Monday through Friday and Saturdays 9 a.m. – 12 p.m. at 812-234-4864 or toll free at 888-245-1929.
How can you protect yourself from becoming a victim of Identity Fraud?
- Never provide non-public, confidential information over the phone; including Account Numbers, Social Security Numbers, Passwords to Online Banking Accounts, Personal Identification Numbers, or Birthday.
- Never provide Debit or Credit Card numbers over the phone when requested by a phone call, text message, or email you receive.
- Use extreme caution when contacted by someone you do not know through text message, email, or social media requesting you to send them money.
- Use extreme caution with phishing phone calls, text messages, or emails informing you that you have won a contest you did not enter.
- Review any email or text message you may receive from someone you know if it appears abnormal.
What should I do if I am a victim of identity fraud/theft?
- Contact Terre Haute Savings Bank and report the activity.
- Contact the three major credit agencies to report the fraud/theft.
- Equifax: 1-800-525-6285 or www.equifax.com
- Experian: 1-888-397-3742 or http://www.experian.com/
- TransUnion: 1-888-909-8872 https://www.transunion.com/
- Consider placing a Credit Freeze or Credit Alert with the major credit agencies. Contact them directly for additional information regarding these services.
- Contact your local police department and file a report with them. Be sure to request a copy of the police report for your records.
- Contact your credit card companies.
- Contact any utility, investment, and retirement companies.
- Enroll in Credit Monitoring with a reputable company.
- What should I do if I discover fraudulent transactions on my account with Terre Haute Savings Bank?
- If you discover a charge(s) on your account that you did not authorize, please contact the bank immediately to report it.
- Depending on how the transaction occurred, we may close your old account and open a new account.
- If your THSB Debit Card has been compromised and charges occurred on it that you did not authorize, we will replace your debit card. Your new card will include a new number, expiration date and security codes.
- Terre Haute Savings Bank can replace your card at any of our banking centers.
Best Practices for safeguarding your Identity
- Report any suspicious email, phone call or text message immediately.
- Review your checking account and savings account frequently and report anything suspicious immediately.
- Review your credit card statements frequently.
- Request a free copy of your credit report annually.
- Exercise extreme caution when providing your personal information, such as a Social Security Numbers to anyone you do not know.
- Verify websites you visit and make purchases through are authentic sites and not a phishing site.